Cancellation Policy

Whether you’re a regular visitor or a new face, we thank all our customers who walks through our doors.  

As a small business, you can appreciate we can’t afford last minute cancellations or no shows. Because of this we have the following in place:
A £10 deposit is required upon booking via our booking system slick to secure your appointment. If you book online this will be taken upon booking, if you book in salon or over the phone, you will be sent a text with a secure link to pay.  

This amount is taken off the upcoming appointment and is refundable up to 48 hours before the appointment. Sometimes a 50% deposit is needed for certain appointments, but you will be advised of this if it applies to you.

We also kindly request that you give us as much time as possible if you need to re arrange or cancel your appointment. Hair at Hatton have a cancellation policy in place which is: Less than 48 hour’s notice : 50% of the appointment value is to be paid. Less than 24 hour’s notice OR no show: 100% of the appointment value is to be paid.

The Website

Hair at Hatton ensures the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Contacting Us

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computers’ hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers’ hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy for further information. Other cookies may be stored to your computers’ hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.